Privacy Policy

How we handle your information

Last updated: February 4, 2026

At nhdHost, we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we use it. We've tried to keep this straightforward and easy to understand.

Information We Collect

Information You Provide

When you sign up for our services or contact us, we collect:

  • Name and contact information (email, phone number, address)
  • Billing and payment information
  • Account credentials
  • Any information you include in support tickets or communications with us

Information Collected Automatically

When you use our services, we may automatically collect:

  • IP addresses and server logs
  • Browser type and device information
  • Pages visited on our website
  • Service usage data

How We Use Your Information

We use your information to:

  • Provide and maintain our hosting services
  • Process payments and send invoices
  • Respond to your support requests
  • Send important service updates and notices
  • Improve our services and website
  • Protect against fraud and abuse

We do not sell your personal information to third parties. We don't use your data for targeted advertising or share it with data brokers.

Information Sharing

We only share your information in limited circumstances:

  • Service providers: We work with payment processors and other vendors who need certain information to provide their services. They're contractually required to protect your data.
  • Legal requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business transfers: If nhdHost is acquired or merges with another company, your information may be transferred as part of that transaction.

Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls to our systems
  • Regular security updates and monitoring

However, no system is 100% secure. We can't guarantee absolute security, but we take reasonable steps to protect your data.

Cookies

Our website uses cookies for basic functionality like keeping you logged in and remembering your preferences. We don't use tracking cookies for advertising purposes.

You can configure your browser to refuse cookies, though this may affect some website functionality.

Your Rights

You have the right to:

  • Access the personal information we have about you
  • Correct inaccurate information
  • Request deletion of your data (subject to legal and business requirements)
  • Opt out of marketing communications

To exercise these rights, contact us through our support channels.

Data Retention

We keep your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain information as required by law or for legitimate business purposes (like resolving disputes or enforcing agreements).

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by posting a notice on our website or sending you an email.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us.